FAQ

INFORMATION ON THE TYPES OF GOLD WE USE:

Gold filled is the next best option to solid gold at a fraction of the price. The gold is bonded onto brass which means the gold does not rub off over time—meaning, you’re paying for something that will last. The thickness of the gold layer varies depending on the karat weight of the gold used. Gold filled is perfect for everyday wear, safe for sensitive skin and is hypoallergenic. 

*Jamie here!* I personally hate when I buy jewelry, no matter the price point, and the clasp tarnishes within weeks of wear! This is why I use gold filled clasps on almost all of my pieces.

Gold Vermeil jewelry uses 925 sterling silver as its base metal with a gold layer on top that must be at least 2.5 microns in thickness. Vermeil is the next best option to gold filled for its quality and durability. Gold Vermeil is good for everyday wear, safe for sensitive skin and is hypoallergenic.

Gold Plated is our most affordable option. The ionic bonding process used to adhere the real gold atoms to the base metal is the same process used in making gold vermeil jewelry. However, gold plated jewelry is not regulated in terms of base metal. We use only the highest karats for gold plated pieces (14k, 18k and 24k).  

WHEN WILL MY ORDER SHIP?

Orders will ship the next day on the weekdays. You will get a shipping confirmation via email the day your order is shipped with a tracking number. 

CAN I REQUEST A CUSTOM ORDER?

Yes! Please DM me on Instagram @jamiesjoolz to request a custom order. From there, we can discuss your vision and if I have the supplies to make it come to life! 

HOW DO I CARE FOR MY JOOLZ?

To keep your joolz looking great for as long as possible, avoid wearing it when you’re swimming, sweating, or showering. If your joolz are gold filled, you can be much more lenient about this, just remember, everything is handmade and should be handled with care. 

DO YOU ACCEPT RETURNS?

To read my return/refund policy, click here.